Contact our team

We aim to get back to you within 48 hours, and the more detail you include in your email the faster we’ll be able to help. Our support team works between 9am and 5pm, Monday to Friday (excluding Bank Holidays).

All complaints will be acknowledged by return email within 5 working days.

Note: If you are an existing customer, please contact us by sending a secure message via your Countingup app (make sure you’re on the latest app version).